• When does the Shop open with new stock?
  Our Shop opens its doors every Friday evening. Come and explore our slimes available at 6pm AEST / 7pm AEDST - a fantastic way to start the weekend.

• What is included with each order?
  Each package comes with everything you need to get started - all the items that you ordered, borax powder (with instrucitons on how to make your secret ingredient for the perfect slime texture), and an informative instruction card with tips on how to care for your slime.

• When will I receive my order?
  The Cyber Slime team work diligently to get all our orders processed within 1-4 days before dispatching them via post. Shipping times vary depending on dispatch type (standrad or express), and where you are located from our shipping location in Melbourne, Australia.

• What payment methods are available?
  Cyber Slimes accepts a variety of payment options to make your shopping experience as easy as possible. We offer Visa, Mastercard, Paypal, Apple Pay, and Google Pay. Keep an eye out on the order page for all options.

• Can I cancel my order?
  As all sales are final, we do not allow any order cancellations. Please ensure you are happy with your selection before placing your order.
  
  We do understand that life happens, so in the event that there is an urgent matter and you need to request an order cancellation, please contcat us on info@cyberslimes.com.au prior to Mondays. Cancellsations are not guaranteed after this deadline.
  
  Note: Cyber Slimes is not responsible for unauthorised purchases.

• How do I change my address for my order?
  Cyber Slimes is not responsible for any order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate.
  
  We do understand that life happens, so in the event that there is an urgent matter and you need to request an address change, please contcat us on info@cyberslimes.com.au prior to Mondays. Address changes are not guaranteed after this deadline.

Welcome to the Cyber Slimes Slime Shop. Here you will find all our available slimes in a variety of styles, colours and textures. Our products are hand-made from premium ingredients to bring you the highest quality slime. All items are shipped from Melbourne, Australia to any global location.

• How do I purchase a gift card?
  Unfortunately at this time we do not offer digital gift card options. We hope to release this product in the near future.

• Are slimes edible?
  Whilst the slimes may look and smell fantastic, they are not for consumption as they are considered a toy and not food. This includes all add ons, like charms, glitters and any other items included with your order.
  
  Note: Eating slime or any add-ons is considered a choking hazsrd and could make you very unwell. In the event of accidental consumption, please refer to a medical or emergency service.

• Is there an age limit for slime?
  Whilst slime can be enjoyed by many people for hours of fun, we recommend our slimes for people aged 8 and up, or under parent supervision. Due to slime being a potential choking hazard or ingestion risk, it should be strictly kept away from children under 3 years old.

• Which slime is best for me?
  We have classified all our slimes as Beginner, Intermediate and Expert levels. For those new to slime, we recommend beginning with the Beginner level and working your way up to Expert.
  
  Beginner - TBC
  
  Intermediate - TBC
  
  Expert - TBC

• What ingredients do Cyber Slimes use to create slime?
  The primary ingredient used in slime is Polyvinyl Acetate (PVA) and diluted Borax.
  
  In addition to this (depending on your slime of choice), it may also contain: colurant, fragrance oil (which may contain nuts), mineral oil, glycerin, alumina silicate, non-toxic craft materials and non-toxic absorbent polymers.
  
  We do not recommend slime for those with sensitive skin or who may have an allergic reaction to the listed ingredients.
  
• How long will my slime last?
  With proper care, all slimes can last a few months. We recommend referring to your provided care instructions to prolong the life of your slime.
  
  It is important to note, it is normal for slime to deflate or melt over time due to the nature of the ingredients used. All slimes will expire over time as this is unavoidable.
  
  Always remember, to wash your hands before and after playing with slime, use a clean surface to play with your slime and avoid any debris or bateria from getting into your slime. This will help to keep your slime in a good state for as long as possible.
  
  Slime should be stored in an airtight container and stored in a cool environment. Slime should be frequently reactivated (using your Borax slime activator kit) to avoid your slime from melting.
  
  If your slime has been in a deflated state for too long, it may be time to replace your slime.

• Slime care tips
  With proper care, all slimes can last a few months. We recommend referring to your provided care instructions to prolong the life of your slime.
  
  Always remember, to wash your hands before and after playing with slime, use a clean surface to play with your slime and avoid any debris or bateria from getting into your slime. This will help to keep your slime in a good state for as long as possible.
  
  Slime should be stored in an airtight container and stored in a cool environment. Slime should be frequently reactivated (using your Borax slime activator kit) to avoid your slime from melting.
  
• What is the Borax Slime Activator kit and how does it work?
  Borax slime activator is included in your order. Once the powder is combined with water (as per the instructions), it will create a diluted borax solution. When combined in small amounts to slime, it can assist in maintaining the slime's proper gooey consistance as a result of a chemical reaction.
  
  You should progressively add a few drops of the activator mix to your slime and knead it into your slime until you reach your desired consistency. Don't add too much activator at once as you can over-activate your slime.
  
  Note: always use gloves when handling borax.

• How do I fix sticky slime?
  Slime can become sticky in warm weather. We recommend storing it in a cool place. In order to restore your slime to its desired consistency, you should progressively add a few drops of the activator mix to your slime and knead it into your slime until you reach your desired consistency. Don't add too much activator at once as you can over-activate your slime and cause it to become too stiff.
  
• I got slime on my clothes, my carpet or other surfaces, how do I fix this?
  We recommmend a mix of 50/50 while vinegar and cold water to tackle any stubborn stains. Test the solution on a small patch first to ensure that the surface won't be damaged, then spray a small amount of ht esolution onto the stain and use a soft brush to clean the stain away. Finish the job with some paper towel to aborb any remaining liquid.

• My slime has become stiff, how do I fix this?
  Over time slime can become stiff and hard as a result of cooler weather conditions. There are a few ways to fix this depending on the slime type:
  
  Clear slimes: Leave your slime in an airtight container and place it in a warm place for a few days. This will allow the slime to soften.
  
  Opaque slimes: Simply add a small amount of unscented lotion to the slime and knead until the slime softens and you reach your desired consistency.

• I just placed an order, when will my slime be shipped?
  At Cyber Slimes all orders are
  processed within 1-4 business days of receipt of the order being placed (excluding Weekends and Public Holidays), which allows us enough time to package your
  order and get it ready for sending. Click here to find out more about the shipping process.  Delays in transit may occur for a number of reasons, and are out of our control.
  
  Shipping Time Frame:
  1 to 4 full business days processing time + your selected shipping method transit time = Estimated delivery time

• How much will it cost to ship my order?
  For Australian residents, we offer capped-priced shipping depending on how much you order. All shipping prices are listed on our product pages and before you finalise your purchase.

• My package was marked as delivered, but is not here. What should I do?
  If your tracking information
  shows that your package was delivered but you can’t find it, the carrier may have placed it in a safer location. Please check your mailbox, veranda, and maybe with your neighbours.
  
  We recommend contacting the shipping company (Australia Post or Sendle) to raise an investigation with them.
  
  Note: We do not grant refunds or
  replacements for packages marked as “delivered”.

• I paid for express delivery. Does that mean my order will be processed quicker?
  No, all orders require 1-4 business days of processing time for packaging (excluding weekends and public holidays) before they are shipped regardless of the shipping method you chose. 

• Do you ship internationally?
  Currently Cyber Slimes does not
  ship internationally. However, we are looking at expanding into international designations.
  
  Remember to subscribe to our
  newsletter to be kept up to date, and don’t forget to follow us on all our socials.

• My package was returned “back to the sender”. What happens now?
  The most common reason packages are returned back to Cyber Slimes are due to invalid addresses or for non-collection of a parcel from the post office. If your order is returned to us due to an address issue, contact info@cyberslimes.com.au
  and we can assist you with next steps including a store credit. Please be advised that we do not re-ship any returned packages.
  
• How do I change my address after it’s been shipped out?
  We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate. 

• How do I track my order?
  A shipping confirmation email containing your tracking number will be sent to the email and/or phone number you have provided once your order has been accepted for processing.
  
  It may take 24 hours for the tracking number to become active in the tracking portal.
  
  For tracking of parcels please visit:
• Australia Post (https://auspost.com.au/mypost/track/)
• Sendle (https://try.sendle.com/en-au/tracking)
  
  

• I received the wrong item. What should I do?
  If you receive the wrong item, please contact us immediately at info@cyberslimes.com.au with your order number and a photo of the incorrect item. We will work on responding to your request within 48 hours.

• I received my package and items are damaged. What should I do?
  If you receive an item that is damaged, please contact us immediately at info@cyberslimes.com.au with your order number and a photo of the incorrect item. We will work on responding to your request within 48 hours.
  
  In most cases, we will provide you with a full refund or store credit for the damaged item. If a replacement is available, we will ship this out to you free of charge.
  
  Claims for damaged or missing items must be reported immediately with adequate evidence provided so that we can make a claim with the shipping company.