• What is included with each order?
  Get ready for a slime-tastic adventure! Each package is jam-packed with all the goodies you need to kickstart your slime-playing escapade. You'll package comes full of all your selected items snugly nestled inside, along with a borax powder kit equipped with easy-peasy instructions for
  whipping up your slime activator. Plus, we've thrown in a nifty instruction card filled with handy tips to keep your slime in tip-top shape!

• When will I receive my order?
  Here at Cyber Slime HQ, we're on a mission to get your orders processed faster than you can say "slime-time!" We aim to have your goodies ready to ship within 1-4 days (excluding weekends and public holidays). Whether you're in for a standard delivery or need that slime fix ASAP with express shipping, we've got you covered! All items are shipped from Melbourne, Victoria, Australia.

• What payment methods are available?
  Paying for your slime has never been more fun! We've got a smorgasbord of payment options to choose from: AfterPay, Shop, Visa, Mastercard, Paypal, Apple Pay, and Google Pay. Keep an eye out on the order page for all the latest and greatest options!
  
  We also offer payment via Gift Cards too!

• Oops, made a mistake? Can you cancel your order?
  As all sales are final, we do not allow any order cancellations. Please ensure you are happy with your selection before placing your order.
  
  However, we totally get that life throws curveballs sometimes! If you need to bail on your order, shoot us an email at info@cyberslimes.com.au as soon as possible. We'll do our best to accommodate your request, but remember, cancellations aren't guaranteed as we aim to ship all items within 1-4 days of orders being placed.
  
  Note: Cyber Slimes is not responsible for unauthorised purchases.

• How do I change my address for my order?
  Cyber Slimes is not responsible for any order being shipped to the incorrect address provided by the customer.
  
  We want to make sure your slime lands in the right hands! Double-check those delivery deets before hitting that order button.
  
  If you need to tweak your address in a pinch, drop us a line at info@cyberslimes.com.au as as soon as as we aim to ship all items within 1-4 days of orders being placed. We'll do our best to help, but keep in mind, address changes aren't guaranteed.

• How do I purchase a gift card?
  Want to get somoene else a gift but unsure what to get? Give them the gift of choice with a Cyber Slimes Digital Gift Card.
  
  Gift cards are delivered via email and contain instructions to redeem them at checkout. Simply enter the code at checkout and complete your purchase.

• Are slimes edible?
  While our slimes may tempt your taste buds with their fantastic appearance and tantalising scents, they're strictly off the menu! Slime is considered a toy, not a snack, so resist the temptation to take a nibble - even the add-ons like charms and glitters are a no-go. Remember, chomping down on slime or its accessories is a serious choking hazard and could land you in a sticky situation! In case of accidental ingestion, don't hesitate to seek help from medical or emergency services.

• Is there an age limit for slime?
  Whilst slime can be enjoyed by many people for hours of fun, we recommend our slimes for people aged 8 and up, and/or under parent supervision. Due to slime being a potential choking hazard or ingestion risk, it should be strictly kept away from children under 3 years old.

• Which slime is best for me?
  We have classified all our slimes as Beginner, Intermediate and Expert levels. For those new to slime, we recommend beginning with the Beginner level and working your way up to Expert.
  
  Beginner - These slimes are going to be the ones that are easier to play with as they are almost non-sticky and easy to handle, especially if you have never played with slime before.
  
  Intermediate - These slimes are better suited for someone who has played with slime before and tend to have a slightly stickier texture when played with, compared to beginner level slimes.
  
  Expert - These slimes are recommended for people who consider themselves a slime pro! This is due to the fact that they are much more stickier to your hands if you are not quick with your movements.

• What ingredients do Cyber Slimes use to create slime?
  The primary ingredient used in slime is Polyvinyl Acetate (PVA) and diluted Borax.
  
  In addition to this (depending on your slime of choice), it may also contain: colourant, fragrance oil (which may contain nuts), mineral oil, glycerin, alumina silicate, non-toxic craft materials and non-toxic absorbent polymers.
  
  We do not recommend slime for those with sensitive skin or who may have an allergic reaction to the listed ingredients.
  
  Note: prolonged play with slime may cause irritation due to the nautre of ingredients used.

• How long will my slime last?
  With proper care, all slimes can last a few months. If purchasing for a gift, we recommend purchasing 2-3 weeks prior to the event. We recommend referring to your provided care instructions to prolong the life of your slime.
  
  It is important to note, it is normal for slime to deflate or melt over time due to the nature of the ingredients used. All slimes will expire over time as this is unavoidable.
  
  Always remember, to wash your hands before and after playing with slime, use a clean surface to play with your slime and avoid any debris or bateria from getting into your slime. This will help to keep your slime in a good state for as long as possible.
  
  Slime should be stored in an airtight container and stored in a cool environment. Slime should be frequently reactivated (using your Borax slime activator kit) to avoid your slime from melting.
  
  If your slime has been in a deflated state for too long, it may be time to replace your slime.

• How do I fix sticky slime?
  Slime can become sticky in warm weather, heat during transit or simply breaks down over time. We recommend storing it in a cool place.
  
  We include a Slime Care Card and Activator powder with every order. Follow the directions on the card to create a solution that can help restore the slime to its desired texture.
  
  You should progressively add a few drops of the activator mix to your slime and knead it into your slime until you reach your desired consistency. Don't add too much activator at once as you can over-activate your slime and cause it to become too stiff.
  
  Remeber to store excess activator solution in a marked container for future use.

• Slime care tips
  With proper care, all slimes can last a few months. We recommend referring to your provided care instructions to prolong the life of your slime.
  
  Always remember, to wash your hands before and after playing with slime, use a clean surface to play with your slime and avoid any debris or bateria from getting into your slime. This will help to keep your slime in a good state for as long as possible.
  
  Slime should be stored in an airtight container and stored in a cool environment. Slime should be frequently reactivated (using your Borax slime activator kit) to avoid your slime from melting.

• What is the Borax Slime Activator kit and how does it work?
  Borax slime activator is included in your order. Once the powder is combined with water (as per the instructions), it will create a diluted borax solution.
  
  You should progressively add a few drops of the activator mix to your slime and knead it into your slime until you reach your desired consistency. Don't add too much activator at once as you can over-activate your slime.
  
  If you run out of solution, you can always purchase one of our Slime Care Kits.
  
  Note: always use gloves when handling borax. Borax repeated or prolongued excessive exposure with skin can result in irritation.

• I got slime on my clothes, my carpet or other surfaces, how do I fix this?
  We recommmend a mix of 50/50 while vinegar and cold water to tackle any stubborn stains. Test the solution on a small patch first to ensure that the surface won't be damaged, then spray a small amount of the solution onto the stain and use a soft brush to clean the stain away. Finish the job with some paper towel to absorb any remaining liquid.

• My slime has become stiff, how do I fix this?
  Over time slime can become stiff and hard as a result of cooler weather conditions. There are a few ways to fix this depending on the slime type:
  
  Clear slimes: Leave your slime in an airtight container and place it in a warm place for a few days. This will allow the slime to soften.
  
  Opaque slimes: Simply add a small amount of gylycerin (from our Slime Care Kit) or unscented lotion to the slime and knead until the slime softens and you reach your desired consistency.

• I just placed an order, when will my slime be shipped?
  Here at Cyber Slime HQ, we're on a mission to get your orders processed faster than you can say "slime-time!" We aim to have your goodies ready to ship within 1-4 days (excluding weekends and public holidays). Whether you're in for a standard delivery or need that slime fix ASAP with express shipping, we've got you covered! All items are shipped from Melbourne, Victoria, Australia.
  
  Please refer to our Shipping Policy. Delays in transit may occur for a number of reasons, and are out of our control.

• Shipping Time Frame:
  1 to 4 full business days processing time + your selected shipping method transit time = Estimated delivery time.

• How much will it cost to ship my order?
  For Australian residents, we offer capped-priced shipping depending on how much you order. All shipping prices are listed on our product pages and before you finalise your purchase.

• My package was marked as delivered, but is not here. What should I do?
  If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in a safe location. Please check your mailbox, veranda, and maybe with your neighbours.
  
  We recommend contacting the shipping company (Australia Post) to raise an investigation with them. Your shipping email will advise details of the shipping company used.
  
  Note: We do not grant refunds or replacements for packages marked as “delivered”.

• I paid for express delivery. Does that mean my order will be processed quicker?
  No, all orders require 1-4 business days of processing time for packaging (excluding weekends and public holidays) before they are shipped regardless of the shipping method you chose. 

• My package was returned “back to the sender”. What happens now?
  The most common reason packages are returned back to Cyber Slimes are due to invalid addresses or for non-collection of a parcel from the post office. If your order is returned to us due to an address issue, contact info@cyberslimes.com.au and we can assist you with next steps. Please be advised that we do not re-ship any returned packages.

• How do I change my address after it’s been shipped out?
  We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate. 

• How do I track my order?
  A shipping confirmation email containing your tracking number will be sent to the email and/or phone number you have provided once your order has been accepted for processing.
  
  It may take 24 hours for the tracking number to become active in the tracking portal.
  
  For tracking of parcels please visit:
• Australia Post (https://auspost.com.au/mypost/track/)
  
  

• I received the wrong item. What should I do?
  If you receive the wrong item, please contact us immediately at info@cyberslimes.com.au with your order number and a photo of the incorrect item. We will work on responding to your request within 48 hours.

• I received my package and items are damaged. What should I do?
  If you receive an item that is damaged, please contact us immediately at info@cyberslimes.com.au with your order number and a photo of the incorrect item. We will work on responding to your request within 48 hours.
  
  In most cases, we will provide you with a full refund or store credit for the damaged item. If a replacement is available, we will ship this out to you free of charge.
  
  Claims for damaged or missing items must be reported immediately with adequate evidence provided so that we can make a claim with the shipping company.